Customer Success Manager

Hurry up! We’ve got a dream to build! Are you the type of Customer Success Manager who aims to set the bar for achievement, at a fast-growing company in one of the hottest SaaS markets? Does playing a critical role in building the company future get you excited? Are you motivated by seeing happy customer faces?

customer success manager job opening

Semos Cloud is an international, fast-growing SaaS B2B tech company. We absolutely LOVE what we do. We are proud of how we do it, and we teamed up to create genuinely exceptional products.

Our solutions gravitate around the act of giving and radiate highest emotional frequency. We help customers enrich their nurturing culture and transform their employee experience while helping build a better world, where compassion, empathy and happy faces are dominant.

We are culture believers! We are PROUD of our rewarding people-centered culture!

By nurturing our philosophy and authentic start-up mindset we are: driven by continuous growth, quick to move from planning to action, fearless in experimenting, and humbly working to improve the world we live in.

Our team is ready to scale dramatically & we are looking for a passionate Customer Success Manager who gets fired up to:

  • Serve as primary contact for new customers onboarding, training of platform end users, and post go-live support. Assist pilot customers, renewals, and expansion opportunities.
  • Build ongoing relationship and proactive account management, product adoption and promote high customer satisfaction. Maintain a cadence of communication about customer adoption trends, sentiment, and mining opportunities for deeper engagement.
  • Create and execute the overall customer engagement plan, drive usage and feature adoption of our respective cloud solutions through planning, monitoring and by helping customers utilize our solutions to its maximum capabilities.
  • Drive innovation and provide service to help customers achieve their desired business outcomes.
  • Collaborate cross-functionally, with internal and partner teams, to help set up or configure our software platform per customers’ requirements, proactively manage customers deployment, troubleshoot technical issues, gauge levels of engagement and provide feedback for improvements.
  • Provide customers with solutions specific best-practices, resources, and guidance throughout the customer lifecycle.
  • Drive pre-renewal risk mitigation and mission critical issue management.

*CSM has no commercial responsibility but works closely with the assigned CEE to assist with solution renewal and expansion.

What you will need: 

  • 3+ years’ experience in a Customer Success, Relationship Management, Account Management, or similar role in a SaaS or software company.
  • Proven track record of working in a customer facing role.
  • Bachelor’s Degree
  • Superb English language skills, both speaking and writing.
  • Exceptional communication and collaboration skills.
  • Empathetic, a positive attitude and desire to help customers reach their goals.
  • Strong analytical skills, and ability to translate data into insights.
  • High level of accuracy and attention to detail.
  • Results-driven, self-motivated, enthusiastic and with a “can do” attitude.
  • Experience managing stakeholders and customers, while maintaining relationships to mitigate churn and drive engagement and renewals.

Major KPIs:

  • Product Consumption
  • Product Feature Adoption
  • Preferred Success Renewals
  • Customer Satisfaction

Location: Skopje, Zagreb or International

Working Hours: 09:00h – 17:00h (*per need, attend meetings with US based clients after 17h)

Report to: CTO

Learn More About the Reasons to Join Semos Cloud

Ready to Join Us?

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