Program Manuals I want to develop a multilingual recognition and rewards program

I want to develop a multilingual recognition and rewards program

Author: Jana Velevska Last updated: March 5, 2024 Reading time: 1 minute

global languages

Introduction

Recommended for:  Large multinational companies with staff proficient in various languages across units. 

Type: Monetary program, top-down

Scope: Local or Global

Eligibility: Direct reports 

Sender: Managers

Social Feed: Public

Type of award: Digital (points, branded email, JobPts cards)  

Budget: In agreement with the client 

Points #: 100, 200 points

Approval: None 

Recognition channels: HCM, Desktop, Email

 

Before we dive in, let’s answer the most commonly asked questions.

Breaking Barriers: Global Recognition Platform Now Accessible in 15 Languages

Why do we need a global top-down recognition program?

Research shows that organizations that have ingrained a culture of appreciation are 6 times as likely to have high engagement and retention, 3 times as likely innovate effectively and 1.7 times as likely to exceed financial targets. Top-down recognition program is a great way for managers to recognize employee efforts and behaviors on the fly and at the moment.

Can I recognize colleagues from various units on the platform?

Yes. With JobPts managers of global and dispersed teams can recognize employees across the company regardless of their location or business unit.

Can employees use the platform in their preferred language for navigation?

Yes, the platform can be translated into 47+ languages depending on your unique company needs.

Will employees be able to see the received recognition message in their native language?

Yes, employees will be able to see the received recognition message in their native language.

Why do you recommend a monetary recognition program?

A monetary recognition program offers tangible incentives in the form of points that employees can directly use or save, providing a clear and versatile reward. It’s often more personalized and universally appealing, boosting morale and motivation across diverse teams by allowing individuals to choose rewards meaningful to them.

Why do you recommend a public social feed?

Best case practice is to enable all recognitions to be published on the social wall for users of the desktop application. This allows them to opt-in for recognition, fostering a community sense of belonging.

Are approvals a must?

Since this is a top-down, monetary program, there is no need to set up an approval process.

Phase 1: Planning

Step 1: Before you start creating the program, we recommend you think of a list of award reasons typical for your company culture that you want employees to be recognized for.

Your list of values can also be directly related to a list of goals and KPIs. 

award reasons global program

Example GOAL: Build strong company connections and motivate employees to become more proactive with meaningful and timely recognition. 

Example KPIs: 

#1: Received Recognition per Company Value  

#2: Retention of High Performers  

Step 2:  Design the program 

Consider this: 

  •  Visibility and localization: Define program participants and ability to localize and verticalize the application language
  • Dynamic and equitable budgets: Highly flexible budget mechanism with different logic applied on a program level
  • Branding and creative: Customized platform branding with the company’s logos and colors, eCards and physical posters, banners and user guides with a design that matches the company brand 
  • Billing and taxation practices: Different options for billing, tax compliance and optimization
  • Change management and programs communications strategy: Structured process and a set of tools for leading the people side of change
  • Reporting and driving adoption: Access to real-time reports and analytics as well as BI data correlation
  • Measure ROI: Simulate the impact on the costs, employee retention and wellbeing

Download this program sampler with best practices

role-of-internal-communications-semos-cloud (1)

Step 2.1: Create transparent program guidelines and description

Each program should contain an inviting description and image. Make sure you have this created so you can upload it within JobPts. 

Step 2.2: Configure the program: set up program eligibility, points and approval processes. 

This program enables managers to recognize direct reports.

managers recognizing direct reports

recognition confirmation

recognition on social wall

Important: For sustainable recognition and rewards programs, prioritize user experience and simplicity. In the Semos Cloud system, 1 point equals 1 USD. Our rewards catalog has no additional costs and markups, ensuring both you and your employees receive full value. We also adjust purchasing power based on the local currency and living standards for fairer rewards.

Step 2.3: Define access points 

Employees can access the JobPts Recognition and Rewards platform through various entry points, for example: 

  1. HCM: Integrated with systems like SAP SuccessFactors or Oracle HCM, employees seamlessly access JobPts without leaving the HCM interface. 
  2. Desktop: The most commonly used entry point across our client base is the desktop application. 
  3. Mobile: Employees can use the mobile app. 
  4. Email: Employees receive notifications via email and can also access the platform directly from the email app (Gmail, Outlook). 

Pre-Program Launch 

Subject Line: Announcing a thrilling update for [DATE]! 

Body: 

Hey [FIRST_NAME], 

Exciting news: our new Rewards & Recognition Platform launches on [DATE]! 

Recognition is key to our success and team engagement. To celebrate [our 20th Company Anniversary and elevate our transformation journey], we’re introducing JobPts—an extraordinary employee recognition program. 

JobPts lets us: 

  • Highlight success-driving actions 
  • Inspire others to join in 
  • Recognize more heroes and spread positive vibes 
  • Ensure fairness and consistency for all 

Get ready for something amazing! 

Cheers, 

Your [COMPANY NAME] Team 

Program Launch 

Subject Line: Big News: JobPts – Our New Recognition Platform Launching [DATE]! 

Body:

Hey [FIRST_NAME], 

Exciting news! Our new Recognition & Rewards Program is launching today! 

At [COMPANY_NAME], we’re all about fostering a culture of recognition because we truly believe that our employees (that’s you!) are our biggest assets. With the Recognition & Rewards Program, you now have the power to acknowledge your peers or get recognized yourself through a super user-friendly web platform. 

Here are the key highlights: 

  • Various recognition values to shout out your coworkers 
  • A secure and social “recognition feed” where you can see and congratulate others 
  • A cool mobile app for on-the-go recognition 

Ready to jump in? Access the Recognition & Rewards Program through [LINK TO PREFERRED ENTRY POINT]. Use your company email as your username, and don’t forget to create a new password on your first login. 

For all the details on how to navigate the program, manager tools, and the mobile app, check out the quick reference guides attached. Any questions? Reach out to support@jobpts.com for the recognition program or hit up the knowledge base. 

Exciting times ahead! Click below to unlock our shiny new Rewards and Recognition Program. 

Cheers to a year of celebrating achievements together! 

Your [COMPANY NAME] Team 

After program launch 

After the program launch, continuously engage employees. Here is one example for recognition days:

Subject Line: Celebrate Blue Collar Excellence: Join Us for Employee Appreciation Days!

Body:

Hey [FIRST_NAME],

This is big! It’s time to honor our hardworking blue-collar heroes during our upcoming Employee Appreciation Days!

At [COMPANY_NAME], we know our blue-collar team keeps things running smoothly. That’s why we’re launching a special initiative to recognize their incredible efforts. Whether it’s a shout-out for dedication, teamwork, or going above and beyond, let’s celebrate their contributions.

Here’s what’s happening:

  • An opportunity to spotlight and appreciate our blue-collar stars
  • A dedicated space to share stories, commendations, and gratitude
  • Interactive sessions and surprise activities to show our appreciation

Ready to join in and show your support? Get involved by sharing your appreciation, stories, or even a simple “thank you” to our colleagues.

Let’s make Employee Appreciation Days memorable for those who keep our wheels turning. Stay tuned for more details on how you can participate and make a difference!

Your [COMPANY NAME] Team

 

The best practice across multinational companies is to communicate the program in native languages. 

Example:  

Subject line: ¡Grandes Noticias! JobPts – ¡Nuestra Nueva Plataforma de Reconocimiento se Lanza el [FECHA]! 

Body:  

¡Hola [NOMBRE]! 

¡Noticias emocionantes! ¡Hoy se lanza nuestro nuevo Programa de Reconocimiento y Recompensas! 

En [NOMBRE DE LA EMPRESA], nos enfocamos en fomentar una cultura de reconocimiento porque realmente creemos que nuestros empleados (¡ese eres tú!) son nuestro mayor activo. Con el Programa de Reconocimiento y Recompensas, ahora tienes el poder de reconocer a tus compañeros o ser reconocido tú mismo a través de una plataforma web muy fácil de usar. 

Estos son los puntos destacados: 

  • Varios valores de reconocimiento para elogiar a tus compañeros. 
  • Un “feed” de reconocimientos seguro y social donde puedes ver y felicitar a otros. 
  • Una excelente aplicación móvil para reconocimientos sobre la marcha. 

¿Listo para empezar? Accede al Programa de Reconocimiento y Recompensas a través de [ENLACE AL PUNTO DE ENTRADA PREFERIDO]. Usa tu correo electrónico corporativo como nombre de usuario y no olvides crear una nueva contraseña en tu primer inicio de sesión. 

Para obtener todos los detalles sobre cómo navegar por el programa, herramientas para gerentes y la aplicación móvil, consulta las guías rápidas adjuntas. ¿Alguna pregunta? Comunícate con support@jobpts.com para el programa de reconocimiento o consulta la base de conocimientos. 

¡Tiempos emocionantes por delante! Haz clic a continuación para desbloquear nuestro brillante Programa de Recompensas y Reconocimiento. 

¡Brindemos por un año de celebrar logros juntos! 

Tu equipo de [NOMBRE DE LA EMPRESA] 

Consider: To create a constant and engaging program communication experience, we suggest you also consider implementing an employee communications tool that will enable you to target the right audience, brand the communications, and add interactive elements such as images, videos, CTAs, and quick surveys.

Here are some ideas for both offline and digital promotion of the program.

Offline Promotion Ideas 

  • Physical events to launch the program with flyers, photo boots, printed recognition cards 
  • Large TV displays – you can display leaderboards and promote gamification and positive competition 
  • Kiosks 
  • Physical posters

physical posters global program

Digital Promotion Ideas 

  • Promotional videos for social media 
  • LinkedIn recognition posts 
  • SharePoint and email signature banners 

email signatures

Phase 2: Engagement 

To keep employees engaged over time, include fun activities: 

Digital recognition engagement practices

  • A series of recognition days with fun and branded ecards. Download our Recognition Calendar. 
  • Send reminders directly from JobPts Admin Center to inspire employee-to-employee recognitions. 

Phase 3: Measurement

Explore various reports in the JobPts Platform revealing the profound impact of recognition on company culture and employee engagement.  

Example: Managers compare recognition of direct reports.

direct reports