SUN Communities increases employee engagement by 175%
“We have been impressed with Semos Cloud’s outstanding services, making the introduction of the new program smooth and straightforward. Semos Cloud supported us from the initial stages of implementation, through program adoption, to now successfully using the platform company-wide. Their support and guidance has greatly impacted how the new Rewards and Recognition solution was received by employees, and how we continue to recognize our most valuable resource - our people.”
About Sun Communites
SUN Communities and Sun RV Resorts are public traded real investment trust, operating on more than 350 locations throughout the US and Ontario. With around 4000 team members with large seasonal workforce fluctuations, and wide profiles of employees, they needed a recognition and reward solution that will touch all employees on a daily basis, using technology but without need sitting next to the computer.
The challenges
- Increase employee engagement which was in drop-off phase.
- Get a modern, user-friendly app with mobile access and single sign-on, ability to make it easy to use for all employees – even those without computer access
- Give the employee a maximum value for earned points, cut down high markup for employees.
- Option to customize and develop custom branded features
The results
- Custom tailored and SUN branded product went live in only 90 days.
- Automation of anniversary messages and point assignments to various event occurred recognitions, increasing access to rewards. Link to company’s Glassdoor rating in anniversary messages bring increase from 2,9 to 4,3 in just few months.
- Created customized redemption options, such as lottery scratchers, raffles, and charitable donations – making rewards programs more enticing and more fun.
- Elimination of the existing price markup when employees use reward points to purchase services, which led to $76,000 savings in first three months.
- Implemented custom company catalog with branded products
- Ability to convert collected points to charity donations.
Why Semos Cloud
- The application is built on SAP Cloud Platform, so it was entirely tied to existing data in SuccessFactors – very fast implementation process
- From start solution offered a lof of unique and very attracting features like peer-to-peer recognition, celebrating special occasions, implemented very rich award catalog.
- Possibility to develop additional features per specific company requirements, implement company catalog.
Watch the webinar – Sun Communities builds its own company culture with JobPts
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