Inspiring Employee Experience Quotes from 8 Industry Experts

Employee Experience is one of the hottest topics among HR and other professionals around the world. Learn about what some of the world’s most influential experts have to say about Employee Experience.

March 17, 2021 By Kristina Martic

Employee Experience is important for driving motivation in the workplace and enabling employees to be the best versions of themselves.

In this blog, we will share some of the most inspiring EX quotes from some of the well-known industry leaders in this field.

What is Employee Experience and Why It Matters

Employee experience plays a critical role in driving employee engagement, performance, morale, and satisfaction in the workplace.

It is one of the most important topics among human resources and other professionals.

Let’s see what some of the leading experts in this field have to say about employee experience.

Josh Bersin, Founder and Dean, Josh Bersin Academy

“Employee Experience, is a company-wide initiative to help employees stay productive, healthy, engaged, and on track. It’s no longer an HR project. It is now an enterprise-wide strategy, often led by the CHRO in partnership with the CIO. And it deals with all the day to day issues employees face at work.

At its core, EX is all about delivering an easy-to-use platform of tools that makes work productive. Today the EX strategy includes safe workplace protocols, office scheduling, employee learning, and of course all the other HR issues including pay, leave, wellbeing, and benefits.

You should define and design your Employee Experience, not just monitor it. The CEO should think about EX as one of the most important design issues in the company. Done well, the EX program drives employment brand, productivity, engagement, retention, and customer success.”

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Lisa G. Morris, Founder and CEO, XPLOR

“Employees logically expect transparency, authenticity, simplicity, and relevance. They expect an experience that delivers on a compelling employer brand promise and the expectations it sets.”

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Tom Haak, Director, HR Trend Institute

“Consciously designing the employee experience, taking the individual needs, preferences, and capabilities of people into account is important. Technology can help to map these needs, preferences, and capabilities. In designing the hybrid workplace, for example, we should look at the type of work, the personality of people, and the home situation.

People in creative and innovation jobs benefit from “casual collisions”, and when you work out of your home office, you don’t have a lot of casual collisions. But fortunately, there are already tools that can enhance casual collisions in the virtual world.”

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Volker Jacobs, Founder and CEO, TI People

“A successfully managed Employee Experience (by applying the “Design, Share, Measure, Act” concept) increases engagement, which has a direct impact on attraction and retention, as well as work productivity. That again translates into increased revenue. In addition, operating costs can be decreased by designing experiences that give time back to managers, employees and HR staff.”

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Jacob Morgan, Keynote & TED Speaker, 4x Best-Selling Author

“Culture is about the feeling that employees get working for you as a leader and for your organization, it’s the “vibe” you get when you walk in the door and it’s the mood and the tone that the workplace sets.

It’s the leadership style, the sense of purpose your employees feel, the organizational structure, and the people that make up your organization. It’s not written and it’s not stated yet it is one of the most important elements of creating and designing the employee experience.

Culture is 40% of the overall employee experience.”

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Natal Dank, Co-founder PXO Culture

“HR’s work becomes human-centric, building user-friendly solutions, driven by the needs and feedback of the business. We co-create solutions directly with our people and validating each stage of development with their feedback and experience of work.

Jobs have fragmented, and even whole careers have disappeared (and new ones appeared) as industries quickly evolve. Digitalization creates a personalized and enriched customer journey within the marketplace (e.g. Netflix, Amazon), so employees now demand the same personalized experience at work, full of moments that matter for people and brand.”

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Dave Ulrich, Co-founder & Principal, The RBL Group

“Employee experience has become a critical element of the work experience as employees believe (find meaning), become (learn and grow), and belong (connect with others). Employee experience is a lead indicator of customer experience and investor confidence.”

“With the increased turmoil around us, many have had to discover their personal efficacy by defining and redefining what success means. Instead of tracking public activity (e.g., for me that included meetings attended, flights taken, goals accomplished), success has become more about private reflections on values recognized and realized (e.g., caring for and reaching out to others, learning new skills).”

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John Ryan, CEO of Healthy Place to Work

“Depending on your stage in the employee journey, different aspects of the employee experience will be more important. If you’re experiencing a high trust relationship you’ll be predisposed to viewing your overall experience in positive terms.”

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Introducing #EXtalks

We are introducing #EXtalks for human resources and business professionals to share their thoughts about employee experience, employee engagement, employee wellbeing, employee recognition, and other topics related to human resources.

Every month, we will ask a couple of HR and other business professionals to share their opinions and expertise in this field.

If you wish to be featured in one of our #EXtalks editions, feel free to reach out at martin.angjelkoski@semoscloud.com