Our Most Frequently Asked Questions

1. How does Semos Cloud integrate with our existing HRIS and communication tools?

We offer seamless integrations with HR platforms like SAP SuccessFactors, Workday, and Oracle. In addition, for end-users we integrate with Microsoft Teams, Outlook, Slack, and we provide AI Agents, so recognition fits into your daily flow, not outside it.

2. What kind of global rewards coverage do you offer?

Our marketplace covers 140+ countries with localized rewards, ensuring equitable access to recognition – from digital gift cards to charitable donations.

We’re fully GDPR compliant, offer SSO (SAML), data encryption at rest and in transit, and support audit-level access controls. Our cloud infrastructure is ISO 27001 certified.

4. What implementation support is included?

You’ll work with a dedicated Customer Success Manager and Solution Consultant. We co-create the program setup with your team to align with goals, roles, and rollout plans.

5. Can we customize the recognition experience to reflect our company culture?

Absolutely. From branded recognition badges to custom workflows, we ensure the platform feels like a natural extension of your values and mission.

6. How do you help ensure program adoption?

We offer launch communication toolkits, manager enablement resources, training sessions, and in-platform nudges that drive peer-to-peer and top-down engagement.

7. What analytics and reporting do we get access to?

You’ll have access to real-time dashboards showing participation, recognition frequency, top performers, cross-functional engagement, and more. Reports can be filtered by team, department, or region.

8. Do you support both monetary and non-monetary recognition?

Yes, you can run monetary reward programs, points-based systems, or recognition-only (non-monetary) moments. We support flexibility at program and regional levels.

9. How fast can we launch?

Typical timelines range from 4–8 weeks, depending on integrations and customization scope. We’ll co-develop a plan aligned to your internal calendar.

10. What makes Semos Cloud different from other vendors?

We don’t just offer a recognition platform – we act as a strategic partner, aligning your people, technology, and recognition goals from day one. Semos Cloud is the only solution that runs natively on the platforms and technologies you already invest in, including SAP, Oracle, Workday, and Microsoft. That means your program becomes a seamless extension of your existing infrastructure – maximizing ROI and minimizing complexity.

We also co-innovate with our customers to ensure the solution evolves with your business, not around it. With our proactive AI Agents, recognition becomes embedded in your everyday workflows, so adoption and change management are no longer blockers.
Everything we build is designed for real-world usability by HR, IT, and employees alike; at scale, globally, and with flexibility that fits your culture.