In a dynamic work environment, feedback is essential for growth and development. However, providing meaningful and timely feedback remains a challenge for many managers. Without the right approach, feedback can feel vague, unhelpful, or even discouraging. This is where AI-driven performance feedback intelligence solution steps in, transforming how feedback is delivered and ensuring employees receive the insights they need to excel. Our recent webinar, Transforming Workplace Feedback, explored how AI-powered performance intelligence is revolutionizing the way organizations approach feedback. Here is a recap of the key insights shared by our panel of experts. The Challenge: Ineffective Feedback Hurts Performance At the beginning of the webinar our host Nena Dimovska, Head of People Success, shares a common workplace scenario: Anna, a sales representative, struggles during a critical customer meeting. She provides incorrect information in the follow-up, creating confusion for the client. Her manager, already juggling multiple responsibilities, knows she needs coaching but lacks the time to provide detailed guidance. Without structured feedback, Anna risks repeating her mistakes, impacting sales performance and customer trust. This situation highlights a widespread issue: Managers often recognize performance gaps but struggle to provide structured, timely, and actionable feedback. Traditional feedback methods can be subjective, inconsistent, or delayed, leading to missed opportunities for improvement. AI-Driven Solutions: Making Feedback Smarter and More Impactful To resolve this issue, Ivana Veskovska Head of Solution Advisory suggested an AI-powered performance intelligence tool that revolutionizes the feedback process by providing: Real-Time Insights – These tools analyze interactions, identify key moments, and highlight areas for improvement, ensuring feedback is data-driven and precise. Actionable Recommendations – Instead of vague critiques, AI tools provide specific, personalized suggestions that employees can immediately apply. Efficiency for Managers – By automating parts of the feedback process, managers save time while still delivering high-quality coaching. With AI-driven feedback solutions, Anna’s manager can quickly review meeting data, identify her key challenges, and provide structured, targeted coaching. Instead of waiting for the next performance review, Anna receives immediate, constructive guidance, improving her confidence and effectiveness in future meetings. Questions From the Audience Tools can help, but what if managers resist feedback and don’t want to change? While technology can facilitate better feedback, real transformation starts with culture. We need buy-in from senior leadership in developing this culture of openness, trust, psychological safety, which is a key component of our holistic approach to Talent Development, encompassing Feedback Intelligence, Skills Intelligence, and Culture Intelligence. Leadership buy-in is critical to fostering a workplace where feedback is valued and acted upon. How easy is it to set up behaviors and values within the AI feedback tool? Our platform is designed to be intuitive, making it simple to configure behaviors and values that align with your company’s priorities. This ensures that feedback consistently reinforces the culture and goals that matter most to your organization. How is your AI feedback solution different from ChatGPT or other similar AI tools? While general AI models like ChatGPT are broad in scope, our solution is purpose-built for complexities of workplace feedback. It focuses on: Bias mitigation: Reducing unintentional biases that may surface in communication. Actionable insights: Providing employees with clear, constructive steps for growth. Contextual alignment: Ensuring feedback is directly linked to company values, objectives, and skills. The goal is to make every piece of feedback meaningful, fair, and actionable, ultimately driving skills development and cultural growth. Should AI-generated feedback be followed up with a 1:1 in person? It depends on the context and organizational culture and process. AI should enhance the process, but a manager must communicate clearly what needs to improve and what success looks like, providing a personal touch. This is vital for driving skills development and cultural growth, which are at the core of a strategic approach to Talent Development. What are the pros of applying this tool for global teams? Our platform helps eliminate biases, ensures insights lead to action, and promotes inclusivity across diverse teams, ultimately driving a culture of growth and development, which is a key component to Talent Development, encompassing Feedback – Skills -Culture Intelligence. For global teams, it helps bridge communication gaps, promote inclusivity, and create a shared understanding of expectations, regardless of location or cultural differences. Master Feedback with AI Guidance and Human Connection Watch On Demand Voices from the Audience: How Do YOU Give Better Feedback? Finally, we asked the audience: How do you give better Feedback? Here is what they had to say: “Workshops and training helped me give better feedback. To be transparent in a respectful way.” “Defined and shared goals, structure/framework, good relationship that you care refer to” “Also, regular structured feedback, coz just sharing feedback EOY would take team members by surprise.” “First I focus on listening and taking notes and then I use AI to help me shape the feedback, so it is more receptible for the person I am sharing it with” “Frequent 1:1 meetings and encouragement to give and receive feedback” “Feedback should be timely, respectful, and growth-focused, with clear guidance. Strong company values shape leaders who deliver it effectively, while AI tools enhance precision and impact, making feedback more actionable.” “To share feedback, I need an easy and efficient way to do it. I don’t want to click through multiple windows, it should be streamlined so that it doesn’t interfere too much with my day. It should also be easily accessible and available in the tools I use throughout my day, such as Microsoft Teams or Outlook.” “In all honestly I think negative feedback does not even sound so negative when it’s structured well and it really focuses on improvement and growth, and when delivered in an atmosphere where you feel supported to improve and grow.” Transform how feedback is given and received with AI-driven insights tailored to align with your desired company behaviors, values, and job-specific tasks and skills. Feedback Intelligence Tool The Future of Feedback: Smarter, Faster, and More Personalized AI doesn’t replace human judgment—it enhances it. The best AI-driven feedback systems empower managers with the insights they need to guide their teams effectively. Employees, in turn, receive the precise feedback required to grow and succeed. In a world where time is limited and expectations are high, leveraging AI to streamline feedback is no longer a luxury I it has become a necessity. Organizations that embrace intelligent feedback solutions will not only improve individual performance but also drive better business outcomes. By integrating AI-powered tools, companies can foster a culture of continuous improvement where employees feel supported, engaged, and ready to excel. The future of feedback is here and it’s smarter, faster, and more impactful than ever.
